Returns & Exchanges
At PocketSpeech™, we want you to be completely satisfied with your purchase. If your device isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a prepaid shipping label and Return Authorization (RA) number.
Prepare the Package
Place the item in its original packaging, ensuring all charging cables, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location; keep your tracking receipt for peace of mind.
Receive Your Refund
Once our warehouse inspects the returned device, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing